Out of Hours Services

Emergencies​

​For immediate, life-threatening emergencies, continue to call 999.

Routine Appointments​ (Extended Hours Clinic)

​If you require a routine appointment or need to be seen for an urgent minor condition at a time the surgery is closed, please see the When We Are Closed section of our Opening Times page.

There is also a handy leaflet available that details the Out of Hours ​services available to patients. This is available from reception and via our Practice Downloads page.

NHS 111 Service

NHS 111 is the new three-digit telephone service that has been introduced to improve access to NHS urgent care services.

​Patients can use this number when they need medical help or advice and it's not urgent enough to call 999.

​NHS 111 operates 24/7, 365 days per year and is free to use from a landline and a mobile.

​When To Use 111

​You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

​Call 111 if:

  • ​You need medical help fast but it's not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don't know who to call or you don't have a GP to call
  • You need health information or reassurance about what to do next

​For less urgent health needs, contact your GP or local pharmacist in the usual way.

​If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

​How Does It Work?

​The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight-away to the local service that can help you best.

​That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.

​Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.